Last Updated: 7 July 2026

Terms & Conditions

Welcome to CaftanX Empire Sdn. Bhd. (“CaftanX”, “we”, “our”, or “us”).

These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please discontinue using our website.

1. Company Information

This website is owned and operated by:

CaftanX Empire Sdn. Bhd.

Email: caftanxhq@gmail.com

WhatsApp: +60 18-576 2865

Business Address:

No. 10-2, 2nd Floor

Jalan 14/48A

Sentul Raya Boulevard

51000 Kuala Lumpur

Malaysia

2. Eligibility

By placing an order through our website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
The information provided is accurate and complete.
You are legally capable of entering into a binding agreement.

3. Products

CaftanX offers ready-stock modest fashion designed for modern Muslimah.

We make every effort to ensure that product descriptions, specifications, sizing information, and photographs are accurate.

However, minor differences may occur due to:

Lighting during photography
Monitor settings
Mobile device displays
Fabric batch variations

Such differences shall not be considered product defects.

4. Product Availability

All orders are subject to product availability.

Although our inventory is updated regularly, there may occasionally be instances where an item becomes unavailable after an order has been placed.

In such situations, we reserve the right to cancel the affected order or offer an alternative solution.

5. Pricing

All prices displayed on our website are quoted in Malaysian Ringgit (MYR).

Prices are subject to change without prior notice.

While every effort is made to ensure pricing accuracy, CaftanX reserves the right to correct any pricing errors at any time.

If an order has been placed using an incorrect price due to a system or human error, we may cancel the order and notify the customer accordingly.

6. Orders

An order is only considered confirmed after:

Payment has been successfully received.
Payment verification has been completed.

CaftanX reserves the right to decline or cancel any order if:

Fraudulent activity is suspected.
Incorrect pricing is displayed.
Product availability changes.
Payment cannot be verified.
Incorrect customer information is provided.

7. Payment

We currently accept:

FPX Online Banking
Visa
Mastercard
GrabPay
Touch ‘n Go eWallet
ShopeePay
Maybank QRPay
DuitNow QR

Payments are securely processed by authorised third-party payment providers.

CaftanX does not store customers’ banking credentials or complete payment card information.

8. Shipping

Shipping is available within Malaysia only.

Orders are processed within:

1–2 working days

Estimated delivery:

West Malaysia: 2–3 working days
East Malaysia: 2–3 working days

For more information, please refer to our Shipping Policy.

9. Exchange Policy

We do not offer refunds.

Eligible products may be exchanged according to our Refund & Exchange Policy.

Customers are encouraged to review our exchange requirements before making a purchase.

10. Order Cancellation

Orders cannot be cancelled once payment has been successfully completed.

Customers are advised to review all order details carefully before confirming payment.

11. Customer Responsibilities

Customers are responsible for ensuring that:

Personal details are accurate.
Delivery information is complete.
Contact numbers are correct.
Product selections are correct.
Sizes are selected carefully using our size guide.

CaftanX shall not be responsible for issues arising from incorrect information provided by customers.

12. Intellectual Property

All content on this website, including but not limited to:

Logos
Product photographs
Graphics
Product descriptions
Website design
Videos
Marketing materials

is the intellectual property of CaftanX Empire Sdn. Bhd. unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

13. Acceptable Use

You agree not to:

Use this website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Upload malicious software.
Interfere with website functionality.
Misrepresent your identity.

Any misuse may result in suspension of access and legal action where appropriate.

14. Third-Party Services

Our website may utilise services provided by trusted third parties, including:

Payment gateways
Courier companies
Analytics providers
Marketing platforms

CaftanX is not responsible for the policies or operations of third-party service providers.

Customers are encouraged to review the relevant policies of those providers where applicable.

15. Limitation of Liability

To the maximum extent permitted by applicable laws, CaftanX shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Use of this website
Delay in delivery
Courier-related issues
System interruptions
Product misuse
Customer negligence

Our total liability, where applicable, shall not exceed the purchase price of the affected product.

16. Force Majeure

CaftanX shall not be held responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government actions
Labour disputes
Internet outages
Courier disruptions

Delivery schedules may be affected during such events.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

18. Amendments

CaftanX reserves the right to amend these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page together with the revised “Last Updated” date.

Continued use of the website constitutes acceptance of any updated Terms.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of Malaysia.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.